1. Order Processing

Orders placed through our online store will be processed and shipped within 3 working days from the date of payment confirmation.

Orders are processed on working days only (Monday–Friday). Orders placed on weekends/public holidays are processed on the next working day.

2. Delivery Coverage

Delivery is available within India only.

No international shipping/export is available at this time.

3. Delivery Timeline

Standard delivery time is up to 14 working days from the date of dispatch.

Timelines may vary by location. Delays may occur due to:

• National or state‑specific public holidays;
• Transport strikes or unforeseen disruptions;
• Natural calamities or government restrictions.

In such cases, customers will be notified via email, SMS, or phone call.

4. Shipment Tracking

Once shipped, customers will receive a tracking number via email, phone, or SMS.

Use the tracking number to monitor shipment status on the courier's portal.

5. Delivery Attempts & Failed Deliveries

If the delivery address provided is insufficient or incorrect, the customer may be required to collect the device from the nearest warehouse/courier hub.

If delivery cannot be completed because the house is locked or the customer is unreachable/uncontactable, the package may be returned to our warehouse.

In such cases:

• The customer may arrange for redelivery by paying additional charges; or
• The customer may choose to cancel the order (refund will be processed as per our Refund & Cancellation Policy, excluding shipping charges and any return logistics costs, if applicable).

6. Customer Responsibilities

• Provide accurate delivery details (name, address, contact number).
• Ensure availability to receive the shipment on the scheduled delivery date.
• Promptly respond to courier communication to avoid delays/returns.

7. Customer Support

For any issues or queries regarding shipping, contact:
Email: support@sunbots.in

Additional Shipping Details

8. Address Changes After Dispatch

Post‑dispatch address changes may not be possible. If the courier allows re‑routing, additional charges and extended timelines may apply.

9. Delivery Inspection & Damage Claims

If the outer box appears tampered/damaged, ask the courier to note it at delivery. Report shipping damage to support@sunbots.in within 48 hours of delivery with photos/video and the airway bill number so we can assist with a courier investigation.

10. Delivery Verification

High‑value shipments may require OTP, signature, or ID verification. Failure to provide verification may result in return to origin.

11. PO Boxes

Delivery to PO Boxes is not supported.

12. Risk of Loss

Risk passes on delivery at the address you provided or upon pickup at the courier hub where applicable.